Pages

Saturday, July 30, 2011

"Windows cannot connect to printer" error message when you try to create a Point and Print connection to a remote printer from a Windows 7 or Windows Server 2008 R2-based client computer

Consider the following scenario:

  • You have a client computer that is running Windows 7 or Windows Server 2008 R2.
  • You try to create a Point and Print connection to a remote printer from the client computer.
In this scenario, the operation fails and you receive the following error message:
=================
Title: Add Printer
Text: Connect to Printer
Windows cannot connect to printer.
Details: Operation failed with error 0x0000007e.
=================
Note: 0x0000007e/ERROR_MOD_NOT_FOUND: The specified module could not be found.

Cause:
This issue occurs because, after the printer is installed, Windows 7 or Windows Server 2008 R2 incorrectly looks for the Mscms.dll file in a subfolder different than the windows\system32 subfolder.

Solution:Apply the below Microsoft Hot Fix

Download Link: http://download327.mediafire.com/cqk2l7949wlg/lzzlcec6le1rzb8/Windows6.1-KB982728-x86.msu

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.