OUTLOOK EXPRESS / MICROSOFT OUTLOOK ERROR CODES

GENERAL ERRORS

0x800CCC00 LOAD SICILY FAILED - Authentication did not load.

1.   Try closing and restarting Outlook express

2.   If still getting same error, wait 20-30 minutes for a server reset of your account then try again

3.   It could be a corruption of the user account in Outlook Express. Try setting up a second identity and see if it works

0x800CCC01 INVALID CERTIFICATE CONTENT

1.   Get your certificate re-issued by your authority server

0x800CCC02 INVALID CERTIFICATE DATE

1.   Get your certificate re-issued by your authority server

0x800CCC03 USER ALREADY CONNECTED

1.   You may be logged in on another machine. Close all connections on all machines, wait 20-30 minutes and try again

2.   Some mail servers will not recognise an improper disconnection. This will result in the account being 'Poplocked'. Either wait 20-30 minutes for it to time out or get somebody to shell into the mail server and stop the mail task that is running on the account. This can normally only be done with accounts that have UNIX shells

3.   If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account

0x800CCC04 CONN
0x800CCC05 NOT CONNECTED TO SERVER

1.   Can you get web pages? If so, you may have the wrong mail server typed in your account settings or the server may be down

2.   If you cannot get web pages then hang up and try connecting again

3.   Reboot the computer and try again

4.   If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCC06 CONN SEND
0x800CCC07 WOULD BLOCK
0x800CCC08 INVALID STATE
0x800CCC09 CONN RECV
0x800CCC0A MESSAGE DOWNLOAD INCOMPLETE

1.   This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl and delete it. Reconnect and it should work

2.   Repeat step 1 with a reboot before you check your mail again

3.   You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers or mail that do not conform to the mail RFC's can cause this

0x800CCC0B SERVER OR MAILDROP IS BUSY

1.   Try to retrieve e-mail about once every 5 minutes. Alternatively, call your ISP help desk to make sure that the server hasn't crashed

2.   You may be logged in on another machine. Close all connections on all machines, wait 20-30 minutes and then try again

3.   Some mail servers will not recognise an improper disconnection. This will result in the account being 'Poplocked'. Either wait 20-30 minutes for it to time out or get somebody to shell into the mail server and stop the mail task that is running on the account. This can normally only be done with accounts that have UNIX shells

4.   If you are not logged in on another machine or poplocked then someone may be using/downloading from your account or something is wrong with your account

0x800CCC0C NOT INIT
0x800CCC0D CANT FIND HOST - Cannot locate server

1.   This error can appear if you have 'notify me if there are any new newsgroups' selected but don't have a news account set up. Go to TOOLS > OPTIONS > GENERAL TAB and untick this option.

2.   Check Norton Antivirus is installed

3.   Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may be down

4.   If you cannot get web pages then hang up and try connecting again

5.   Reboot the computer and try again

6.   If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCC0E FAILED TO CONNECT - Cannot connect to server

1.   This error can appear if you have 'notify me if there are any new newsgroups' selected but don't have a news account set up. Go to TOOLS > OPTIONS > GENERAL TAB and untick this option.

2.   Check Norton Antivirus is installed

3.   Can you get web pages? If so then you may just have the wrong mail server typed into your account details or the server may be down

4.   If you cannot get web pages then hang up and try connecting again

5.   Reboot the computer and try again

6.   If it's still not working and you are not getting any web pages, then data may not be moving across the network properly. Check DNS numbers, remove and then reinstall TCP/IP in Control Panel > Network.

0x800CCC0F CONNECTION DROPPED

1.   The modem or network cable was disconnected. If this happens frequently then try updating the modem drivers or adding an Init string. Possible cause may be line noise.

0x800CCC10 INVALID ADDRESS - Address not known on server

1.   Check the spelling in the TO: field of the e-mail. Delete the old message from the Outbox and then try it again.

0x800CCC11 INVALID ADDRESS LIST - Mailing list not known on the server

1.   Check the spellings of the address list and try it again.

2.   Check with the administrator (if any) to see if you have the correct access to the list from the terminal you are using.

0x800CCC12 SOCKET READ ERROR - Unable to send Winsock request

1.   Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC13 SOCKET WRITE ERROR - Unable to read Winsock

1.   This error sometimes appears when trying to download e-mails with an attachment. Having software such as Netnanny installed can cause this to happen. Disabling the software can resolve this error.

2.   Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC14 SOCKET INIT ERROR - Unable to initialize Win-sock.

1.   Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task! In Windows XPsp2 and later open a command prompt and type "netsh winsock reset".

0x800CCC15 SOCKET CONNECT ERROR - Unable to open Windows socket

1.   Remove the TCP/IP protocol and reinstall it. In windows, go into Network from the Control Panel. NOTE: You may need your Windows CD for this task!

0x800CCC16 INVALID ACCOUNT - User account not recognized

1.   Check the spelling of the account name and re-enter the password taking care to spell it correctly.

0x800CCC17 USER CANCEL

1.   You have pressed the cancel button

2.   You may have mail that are missing headers, mail that does not conform to the mail RFC's or a corrupt or very large file attachment on the mail server.

3.   If you pressed cancel because it is taking a long while or is timing out then the pop3uidl file may be corrupted. Close your Internet connection and all other programs. Find and delete the file, pop3uidl, reconnect and try it again.

4.   If still the same error then repeat step 3, and reboot before trying to check the mail again.

0x800CCC18 SICILY LOGON FAILED - Logon attempt failed

1.   Check account information, making sure account is not case sensitive, close Outlook Express, restart the computer and try reconnecting.

2.   Create a different identity and see if it will logon on from this identity with the same information.

3.   Make sure the account is still active with the ISP and that the ISP is not having an e-mail outllook.

0x800CCC19 TIMEOUT

1.   This is a possible corruption of the pop3uidl file. Close the Internet connection and all programs. Search for the file 'pop3uidl and delete it. Reconnect and it should work

2.   Repeat step 1 with a reboot before you check your mail again

3.   You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers or mail that do not conform to the mail RFC's can cause this

0x800CCC1A SECURE CONNECT FAILED - Unable to connect using SSL

1.   Your ISP may not require an SSL connection. Turn off SSL in the e-mail account properties and try again

POP3 ERRORS

0x800420CB POP3 NO STORE - Mail cannot be stored on server
0x800CCC90 POP3 RESPONSE ERROR - Client response invalid
0x800CCC91 POP3 INVALID USERNAME - Invalid username or username not found
0x800CCC92 POP3 INVALID PASSWORD - Password not valid for account
0x800CCC93 POP3 PARSE FAILURE - Unable to interpret response
0x800CCC94 POP3 NEED STAT - STAT command required
0x800CCC95 POP3 NO MESSAGES - No messages on the server
0x800CCC96 POP3 NO MARKED MESSAGES - No messages marked for retrieval
0x800CCC97 POP3 POPID OUT OF RANGE - Message ID out of range

SMTP ERRORS

0x800CCC60 SMTP RESPONSE ERROR - Invalid response
0x800CCC61 SMTP UNKNOWN RESPONSE CODE - Unknown error code
0x800CCC62 SMTP 500 SYNTAX ERROR - Syntax error returned
0x800CCC63 SMTP 501 PARAM SYNTAX - Parameter syntax incorrect
0x800CCC64 SMTP 502 COMMAND NOTIMPL - Command not implemented
0x800CCC65 SMTP 503 COMMAND SEQ - Improper command sequence
0x800CCC66 SMTP 504 COMMAND PARAM NOTIMPL - Command not implemented
0x800CCC67 SMTP 421 NOT AVAILABLE - Command not available
0x800CCC68 SMTP 450 MAILBOX BUSY - Mailbox is locked and busy
0x800CCC69 SMTP 550 MAILBOX NOT FOUND - Mailbox not found
0x800CCC6A SMTP 451 ERROR PROCESSING - Error processing request
0x800CCC6B SMTP 551 USER NOT LOCAL - User mailbox is known but mailbox not on this server
0x800CCC6C SMTP 452 NO SYSTEM STORAGE - No space to store messages
0x800CCC6D SMTP 552 STORAGE OVERFLOW - Storage limit exceeded
0x800CCC6E SMTP 553 MAILBOX NAME SYNTAX - Invalid mailbox name syntax
0x800CCC6F SMTP 554 TRANSACT FAILED - Transaction failed
0x800CCC78 SMTP REJECTED SENDER - Unknown sender

• This is caused by having the incorrect e-mail address in the 'Reply To' field

0x800CCC79 SMTP REJECTED RECIPIENTS - Server rejected recipients
0x800CCC7A SMTP NO SENDER - No sender address specified
0x800CCC7B SMTP NO RECIPIENTS - No recipients specified

NNTP ERRORS

0x800CCCA0 NNTP RESPONSE ERROR - News server response error
0x800CCCA1 NNTP NEWSGROUPS FAILED - Newsgroup access failed
0x800CCCA2 NNTP LIST FAILED - LIST command to server failed
0x800CCCA3 NNTP LISTGROUP FAILED - Unable to display list
0x800CCCA4 NNTP GROUP FAILED - Unable to open group
0x800CCCA5 NNTP GROUP NOTFOUND - Group not on server
0x800CCCA6 NNTP ARTICLE FAILED - Message not on server
0x800CCCA7 NNTP HEAD FAILED - Message header not found
0x800CCCA8 NNTP BODY FAILED - Message body not found
0x800CCCA9 NNTP POST FAILED - Unable to post to server
0x800CCCAA NNTP NEXT FAILED - Unable to open next message
0x800CCCAB NNTP DATE FAILED - Unable to display date
0x800CCCAC NNTP HEADERS FAILED - Unable to display headers
0x800CCCAD NNTP XHDR FAILED - Unable to display MIME headers
0x800CCCAE NNTP INVALID USERPASS - Invalid username or password

RAS/DUN ERRORS

0x800CCCC2 RAS NOT INSTALLED - RAS/DUN not installed
0x800CCCC3 RAS PROCS NOT FOUND - RAS/DUN process not found
0x800CCCC4 RAS ERROR - RAS/DUN error returned
0x800CCCC5 RAS INVALID CONNECTOID - Connectoid damaged or missing
0x800CCCC6 RAS GET DIAL PARAMS - Error getting dial settings

WINSOCK ERRORS

0x800CCC40 WINSOCK WSASYSNOTREADY - Network subsystem is unusable
0x800CCC41 WINSOCK WSAVERNOTSUPPORTED - Windows Sockets cannot support this application
0x800CCC42 WINSOCK WSAEPROCLIM
0x800CCC43 WINSOCK WSAEFAULT - Bad address
0x800CCC44 WINSOCK FAILED WSASTARTUP - Unable to load Windows Sockets
0x800CCC45 WINSOCK WSAEINPROGRESS - Operation now in progress

·         This error appears if a Windows Sockets API is called while a blocking function is in progress

IMAP ERRORS

0x800CCCD1 IMAP LOGINFAILURE - Login failed
0x800CCCD2 IMAP TAGGED NO RESPONSE - Message tagged
0x800CCCD3 IMAP BAD RESPONSE - Invalid response to request
0x800CCCD4 IMAP SVR SYNTAXERR - Syntax error
0x800CCCD5 IMAP NOTIMAPSERVER - Not an IMAP server
0x800CCCD6 IMAP BUFFER OVERFLOW - Buffer limit exceeded
0x800CCCD7 IMAP RECVR ERROR - Recovery error
0x800CCCD8 IMAP INCOMPLETE LINE - Incomplete data
0x800CCCD9 IMAP CONNECTION REFUSED - Connection not allowed
0x800CCCDA IMAP UNRECOGNISED RESP - Unknown response
0x800CCCDB IMAP CHANGEDUID - User ID has changed
0x800CCCDC IMAP UIDORDER - User ID command failed
0x800CCCDD IMAP UNSOLICITED BYE - Unexpected disconnect
0x800CCCDE IMAP IMPROPER SVRSTATE - Invalid server state
0x800CCCDF IMAP AUTH NOT POSSIBLE - Unable to authorize client
0x800CCCE0 IMAP OUT OF AUTH METHODS - No more authorization types
 

Error Code	Fixit!	Error Type	Description
0x800CCC00	Fix	LOAD_SICILY_FAILED	Authentication did not load.
0x800CCC01	Fix	INVALID_CERT_CN	Invalid certificate content.
0x800CCC02	Fix	INVALID_CERT_DATE	Invalid certificate date.
0x800CCC03	Fix	ALREADY_CONNECTED	User already connected.
0x800CCC04	N/A	CONN	N/A
0x800CCC05	Fix	NOT_CONNECTED	Not connected to server.
0x800CCC06	N/A	CONN_SEND	N/A
0x800CCC07	N/A	WOULD_BLOCK	N/A
0x800CCC08	N/A	INVALID_STATE	N/A
0x800CCC09	N/A	CONN_RECV	N/A
0x800CCC0A	Fix	INCOMPLETE	Message download incomplete.
0x800CCC0B	Fix	BUSY	Server or maildrop is busy.
0x800CCC0C	N/A	NOT_INIT	N/A
0x800CCC0D	Fix	CANT_FIND_HOST	Cannot locate server.
0x800CCC0E	Fix	FAILED_TO_CONNECT	Cannot connect to server.
0x800CCC0F	Fix	CONNECTION_DROPPED	Connection closed.
0x800CCC10	Fix	INVALID_ADDRESS	Address not known on server.
0x800CCC11	Fix	INVALID_ADDRESS_LIST	Mailing list not known on server.
0x800CCC12	Fix	SOCKET_READ_ERROR	Unable to send Winsock request.
0x800CCC13	Fix	SOCKET_WRITE_ERROR	Unable to read Winsock reply.
0x800CCC14	Fix	SOCKET_INIT_ERROR	Unable to initialize Winsock.
0x800CCC15	Fix	SOCKET_CONNECT_ERROR	Unable to open Windows Socket.
0x800CCC16	Fix	INVALID_ACCOUNT	User account not recognized.
0x800CCC17	Fix	USER_CANCEL	User canceled operation.
0x800CCC18	Fix	SICILY_LOGON_FAILED	Logon attempt failed.
0x800CCC19	Fix	TIMEOUT	N/A
0x800CCC1A	Fix	SECURE_CONNECT_FAILED	Unable to connect using SSL.

POP3 Errors

Error Code	Fixit!	Error Type	Description
0x800420CB	N/A	POP3_NO_STORE	Mail cannot be stored on server.
0x800CCC90	N/A	POP3_RESPONSE_ERROR	Client response invalid.
0x800CCC91	N/A	POP3_INVALID_USER_NAME	Invalid user name or user not found.
0x800CCC92	N/A	POP3_INVALID_PASSWORD	Password not valid for account.
0x800CCC93	N/A	POP3_PARSE_FAILURE	Unable to interpret response.
0x800CCC94	N/A	POP3_NEED_STAT	STAT Command required.
0x800CCC95	N/A	POP3_NO_MESSAGES	No messages on server.
0x800CCC96	N/A	POP3_NO_MARKED_MESSAGES	No messages marked for retrieval.
0x800CCC97	N/A	POP3_POPID_OUT_OF_RANGE	Message ID out of range.

SMTP Errors

Error Code	Fixit!	Error Type	Description
0x800CCC60	N/A	SMTP_RESPONSE_ERROR	Invalid response.
0x800CCC61	N/A	SMTP_UNKNOWN_RESPONSE_CODE	Unknown error code.
0x800CCC62	N/A	SMTP_500_SYNTAX_ERROR	Syntax error returned.
0x800CCC63	N/A	SMTP_501_PARAM_SYNTAX	Parameter syntax incorrect.
0x800CCC64	N/A	SMTP_502_COMMAND_NOTIMPL	Command not implemented.
0x800CCC65	N/A	SMTP_503_COMMAND_SEQ	Improper command sequence.
0x800CCC66	N/A	SMTP_504_COMMAND_PARAM_NOTIMPL	Command not implemented.
0x800CCC67	N/A	SMTP_421_NOT_AVAILABLE	Command not available.
0x800CCC68	N/A	SMTP_450_MAILBOX_BUSY	Mailbox is locked and busy.
0x800CCC69	N/A	SMTP_550_MAILBOX_NOT_FOUND	Mailbox not found.
0x800CCC6A	N/A	SMTP_451_ERROR_PROCESSING	Error processing request.
0x800CCC6B	N/A	SMTP_551_USER_NOT_LOCAL	User mailbox is known, but mailbox not on this server.
0x800CCC6C	N/A	SMTP_452_NO_SYSTEM_STORAGE	No space to store messages.
0x800CCC6D	N/A	SMTP_552_STORAGE_OVERFLOW	Storage limit exceeded.
0x800CCC6E	N/A	SMTP_553_MAILBOX_NAME_SYNTAX	Invalid mailbox name syntax.
0x800CCC6F	N/A	SMTP_554_TRANSACT_FAILED	Transaction failed.
0x800CCC78	N/A	SMTP_REJECTED_SENDER	Unknown sender. This is caused by having the incorrect e-mail address in the Reply-To field.
0x800CCC79	N/A	SMTP_REJECTED_RECIPIENTS	Server rejected recipients.
0x800CCC7A	N/A	SMTP_NO_SENDER	No sender address specified.
0x800CCC7B	N/A	SMTP_NO_RECIPIENTS	No recipients specified.

NNTP Errors

Error Code	Fixit!	Error Type	Description
0x800CCCA0	N/A	NNTP_RESPONSE_ERROR	News server response error.
0x800CCCA1	N/A	NNTP_NEWGROUPS_FAILED	Newsgroup access failed.
0x800CCCA2	N/A	NNTP_LIST_FAILED	LIST command to server failed.
0x800CCCA3	N/A	NNTP_LISTGROUP_FAILED	Unable to display list.
0x800CCCA4	N/A	NNTP_GROUP_FAILED	Unable to open group.
0x800CCCA5	N/A	NNTP_GROUP_NOTFOUND	Group not on server.
0x800CCCA6	N/A	NNTP_ARTICLE_FAILED	Message not on server.
0x800CCCA7	N/A	NNTP_HEAD_FAILED	Message header not found.
0x800CCCA8	N/A	NNTP_BODY_FAILED	Message body not found.
0x800CCCA9	N/A	NNTP_POST_FAILED	Unable to post to server.
0x800CCCAA	N/A	NNTP_NEXT_FAILED	Unable to open next message.
0x800CCCAB	N/A	NNTP_DATE_FAILED	Unable to display date.
0x800CCCAC	N/A	NNTP_HEADERS_FAILED	Unable to display headers.
0x800CCCAD	N/A	NNTP_XHDR_FAILED	Unable to display MIME headers.
0x800CCCAE	N/A	NNTP_INVALID_USERPASS	Invalid user or password.

RAS/DUN Errors

Error Code	Fixit!	Error Type	Description
0x800CCCC2	N/A	RAS_NOT_INSTALLED	RAS/DUN not installed.
0x800CCCC3	N/A	RAS_PROCS_NOT_FOUND	RAS/DUN process not found.
0x800CCCC4	N/A	RAS_ERROR	RAS/DUN error returned.
0x800CCCC5	N/A	RAS_INVALID_CONNECTOID	Connectoid damaged or missing.
0x800CCCC6	N/A	RAS_GET_DIAL_PARAMS	Error getting dial settings.

Winsock Errors

Error Code	Fixit!	Error Type	Description
0x800CCC40	N/A	WINSOCK_WSASYSNOTREADY	Network subsystem is unusable.
0x800CCC41	N/A	WINSOCK_WSAVERNOTSUPPORTED	Windows Sockets cannot support this application.
0x800CCC42	N/A	WINSOCK_WSAEPROCLIM	N/A
0x800CCC43	N/A	WINSOCK_WSAEFAULT	Bad address.
0x800CCC44	N/A	WINSOCK_FAILED_WSASTARTUP	Unable to load Windows Sockets.
0x800CCC45	N/A	WINSOCK_WSAEINPROGRESS	Operation now in progress. This error appears if a Windows Sockets API is called while a blocking function is in progress.

IMAP Errors

Error Code	Fixit!	Error Type	Description
0x800CCCD1	N/A	IMAP_LOGINFAILURE	Login failed.
0x800CCCD2	N/A	IMAP_TAGGED_NO_RESPONSE	Message tagged.
0x800CCCD3	N/A	IMAP_BAD_RESPONSE	Invalid response to request.
0x800CCCD4	N/A	IMAP_SVR_SYNTAXERR	Syntax error.
0x800CCCD5	N/A	IMAP_NOTIMAPSERVER	Not an IMAP server.
0x800CCCD6	N/A	IMAP_BUFFER_OVERFLOW	Buffer limit exceeded.
0x800CCCD7	N/A	IMAP_RECVR_ERROR	Recovery error.
0x800CCCD8	N/A	IMAP_INCOMPLETE_LINE	Incomplete data.
0x800CCCD9	N/A	IMAP_CONNECTION_REFUSED	Connection not allowed.
0x800CCCDA	N/A	IMAP_UNRECOGNIZED_RESP	Unknown response.
0x800CCCDB	N/A	IMAP_CHANGEDUID	User ID has changed.
0x800CCCDC	N/A	IMAP_UIDORDER	User ID command failed.
0x800CCCDD	N/A	IMAP_UNSOLICITED_BYE	Unexpected disconnect.
0x800CCCDE	N/A	IMAP_IMPROPER_SVRSTATE	Invalid server state.
0x800CCCDF	N/A	IMAP_AUTH_NOT_POSSIBLE	Unable to authorize client.
0x800CCCE0	N/A	IMAP_OUT_OF_AUTH_METHODS	No more authorization types.